FAQs / Online Help

 

Frequently Asked Questions

What are my payment options?
When is my bill due?
Why is my bill so high?
Where can I pay my bill?
How do I connect New Service?
Payment Options
Paying your KPUB electric bill can be handled in any of these convenient ways.
1) Bank Draft
 -->Click here to setup a bank draft payment
2) Credit Card Auto Pay
Click here to setup a credit card auto pay
3) Phone in and pay using Secure Pay toll-free number: 1-855-382-9918
4) Pay online at ebill.kpub.com (via Pay My Bill access)
5) Payment Centers in and around Kerrville
(Click to view locations below)
6) Pay by mail via the United States Post Office

When is my bill due?
Please reference your latest bill for exact information on when your payment is due. If you cannot locate your bill please call our office and we will be happy to assist you.



Why is my bill so high?
The total amount of your bill is reflective of many factors, but in large part, it is specific to how warm or cool you prefer to keep your home or office and thus how often your furnace or air conditioner runs. A simple way in which you can reduce your monthly bill without suffering from uncomfortable temperature extremes is by taking advantage of our FREE RESIDENTIAL ENERGY AUDIT.

This program is a free service to our residential customers. A KPUB representative will inspect your home and with a written report, make recommendations for improving the energy efficiency of the home. All aspects of the home are evaluated. Residential energy audits will be scheduled during normal business hours according to staff availability. KPUB staff does not make repairs to customer's equipment. An energy audit can be a valuable tool to help you understand your energy usage and resulting bill.

For more information on a FREE home energy audit, click here
Where can I pay my bill?
You must bring your bill with you if you are paying at one of the following locations:

Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville Texas
Comerica *
3186 Junction Hwy
Ingram Texas
City of Kerrville *
800 Junction Hwy
Kerrville Texas
The Hunt Store *
Highway 39
Hunt Texas
*Payments accepted until 2:00 P.M. on the due date

How do I connect New Service?
Click here for a new service registration form.