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Kerrville Public Utility Board (KPUB) officials have received reports of KPUB customers being contacted by someone asking for money to resolve a delinquent utility bill. The calls occurred Thursday, September 15, 2016, around 1:30 pm. The caller identified themselves as a representative of KPUB, and told the customer their electricity would be disconnected immediately if the bill was not paid with a debit card and it would not be reconnect for ten (10) days. The customer knew their account was not delinquent and did not disclose any personal information to the caller. If a KPUB account is delinquent, the customer should normally be aware of the situation. KPUB will normally notify the customer three times before disconnection is scheduled: 1) a mailed regular bill giving about two weeks to pay, 2) a mailed delinquent notice giving ten days to pay before disconnection, and 3) a courtesy call the day before scheduled disconnection. The courtesy call is an automated, pre-recorded call that encourages the customer to contact KPUB. KPUB does not schedule disconnections or phone calls after normal business hours. Customers should be very cautious about discussing account information or financial information over the telephone. As an additional safeguard, customers are encouraged to set up a password for their accounts. This can be done online at or by calling the office and speaking with a Customer Service Representative. If you receive a suspicious phone call, please contact the Kerrville Police Department if you live in the city limits or the Kerr County Sheriff’s Department if you live in the county. You may also contact the KPUB Customer Service Department if you have any questions at 830-257-3050.
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