posted on November 09, 2017 11:26
Kerrville Public Utility Board (KPUB) officials have received reports of KPUB customers being contacted by someone asking for money to resolve a delinquent utility bill.
The calls occurred Monday, November 6, 2017, around 10:30 pm. The callers identified themselves as a representative of KPUB, and told the customer their electricity would be disconnected immediately if the bill was not paid. The customer is given a toll free number and extension to call. The customer knew their account was not delinquent and did not disclose any personal information to the caller.
If a KPUB account is delinquent, the customer should normally be aware of the situation. KPUB will normally notify the customer three times before disconnection is scheduled: 1) a mailed regular bill giving about two weeks to pay, 2) a mailed delinquent notice giving ten days to pay before disconnection, and 3) a courtesy call the day before scheduled disconnection. The courtesy call is an automated, pre-recorded call that encourages the customer to contact KPUB. KPUB does not schedule disconnections or phone calls after normal business hours.
Customers should be very cautious about discussing account information or financial information over the telephone. As an additional safeguard, customers are encouraged to set up a password for their accounts. This can be done online at www.kpub.com or by calling the office and speaking with a Customer Service Representative.
If you receive a suspicious phone call, please contact the Kerrville Police Department if you live in the city limits or the Kerr County Sheriff’s Department if you live in the county. You may also contact the KPUB Customer Service Department if you have any questions at 830-257-3050.