posted on May 28, 2019 10:12
Kerrville, Texas, May 28, 2019— Kerrville Public Utility Board (KPUB) officials have received reports of its customers receiving fraudulent calls in recent weeks that are designed to trick consumers out of money or personal information. The scammers pose as a KPUB employee and demand payment for past-due bills, threatening to have electric service shut off if payment is not remitted immediately.
KPUB released this information regarding its policies about utility bills: If a KPUB account is delinquent, the customer should be aware of the situation. KPUB will normally notify the customer three times before a disconnect is scheduled by 1) a mailed regular bill approximately two weeks before its due date, 2) a mailed delinquent notice with ten days to pay before disconnection, and 3) a courtesy call the day before a scheduled disconnection. The courtesy call is an automated, pre-recorded call that encourages the customer to contact KPUB’s office. KPUB does not schedule disconnections or phone calls after normal business hours.
“Customers should be very cautious about discussing account or financial information over the phone,” said Jo Anderson, customer service manager for KPUB. “If someone contacts you and requests payment or account information, hang up and quickly report suspicious calls to the Kerrville Police Department if you live within the city limits or the Kerr County Sheriff’s Department if you live within the county.”
Three common scam signs are (1) a threat to disconnect service immediately (2) a request for immediate payment and (3) a request to purchase a prepaid card. Anyone who receives such a call and is uncertain of their account status is encouraged to contact KPUB’s customer service office directly at 830.257.5030. As an additional safeguard, customers are encouraged to set up a password for their accounts. This can be done online at kpub.com or by calling the office and speaking with a customer service representative.
The Kerrville Public Utility Board was acquired by the City of Kerrville in 1987. KPUB serves approximately 22,000 customers throughout 146 square mile service area including Kerrville, Center Point, Ingram, Hunt, and surrounding areas in Kerr County. KPUB is overseen by a five-member board of trustees who serve without compensation and who are responsible to the City of Kerrville for the management and control of the system. KPUB is a responsive and efficient locally owned provider of reliable, high-quality utility service at the lowest responsible price.