www.kpub.com

Most Frequently Asked Questions:

What Are
My Payment
Options?

When is My
Bill Due?

Why is My
Bill So High?

Where Can I
Pay My Bill?

How Do I Connect New Service?

Frequently Asked Questions

What are my payment options?

When is my bill due?

Why is my bill so high?

Where can I pay my bill?

How do I connect New Service?

Payment Options
Paying your KPUB electric bill can be handled in any of these convenient ways.

1) Bank Draft
Click here to print a registration form for Bank Drafting today!

2) Credit Card Auto Pay
Click here to print a registration form.

3) Phone-in and charge to your Credit Card: (830)257-3050

4) Pay online at www.kpub.com via My Account

5) Payment Centers in and around Kerrville (Click to view locations below)

6) Pay by mail via the United States Post Office
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When is my bill due?
Please reference your latest bill and check the following areas highlighted in red (due date) and yellow (Billing Cycle) for exact information on when your payment is due. If you cannot locate your bill please call our office and we will be happy to assist you.

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Why is my bill so high?
The total amount of your bill is reflective of many factors, but in large part, it is specific to how warm or cool you prefer to keep your home or office and thus how often your furnace or air conditioner runs. A simple way in which you can reduce your monthly bill without suffering from uncomfortable temperature extremes is by taking advantage of our FREE RESIDENTIAL ENERGY AUDIT.

This TexasWi$e™ program is a free service to our residential customers. A KPUB representative will inspect your home and with a written report, make recommendations for improving the energy efficiency of the home. All aspects of the home are evaluated. Residential energy audits will be scheduled during normal business hours according to staff availability. KPUB staff does not make repairs to customer's equipment. An energy audit can be a valuable tool to help you understand your energy usage and resulting bill.

FOR MORE INFORMATION and to sign up for a FREE home energy audit, click here.
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Where can I pay my bill?

You must bring your bill with you if you are paying at one of the following locations:

Kerrville Public Utility Board 2250 Memorial Blvd. Kerrville Texas	Wells Fargo Bank – Ingram * 110 Highway 27 Ingram Texas
City of Kerrville ** 800 Junction Hwy Kerrville Texas	The Hunt Store * Highway 39 Hunt Texas
·Payments accepted until 2:00 P.M. on the due date ·* Payments accepted until 5:00 P.M. on the due date

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How do I connect New Service?
Click here for a new service registration form.

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