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About your privacy at Kerrville Public Utility Board

Privacy Statement

This policy describes the Kerrville Public Utility Board (KPUB) privacy practices regarding information collected and stored that is obtained from customers for the purposes of establishing electric service.

Collection and Use of Personal Information
Personal information collected will be used for the purposes of identifying the customer, whenever necessary, in our office, over the phone, on the KPUB web site. We do not collect personal information for any purpose other than to serve or respond to you.

Social Security numbers, telephone numbers and addresses, along with any and all other personal identification information given to KPUB, will be maintained and recorded under confidential and secure facilities and computer records. We currently maintain physical, electronic, and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

Personal information will be collected, from our customers, in our office lobby at 2250 Memorial Blvd., Kerrville, Texas, over the KPUB web site, www.kpub.com, the telephone system in our office, or fax transmittal.

Disclosure to Third Parties
The Kerrville Public Utility Board does not disclose personally identifiable information to third parties unless KPUB receives a public information request and is required to disclose the information under the Public Information Act or unless it receives a legally valid subpoena or court order.

Please be aware that when you provide information to any government entity, that information may be subject to the Texas Public Information and applicable federal legislation. Information about the Texas Public Information Act is available from the office of the Attorney General at: http://www.oag.state.tx.us/opinopen/opengovt.htm.

Protection, Access to and Disposition of Personal Information
Personal information will be maintained on the KPUB billing system computer and on the original contract for electrical service until the customer disconnects their electric account and all payments for electric service have been made in full. Records will be permanently removed from the computer billings system after the customers account has been closed for 5 (five) years. Contracts and other written documentation containing personal information are stored in a vault at KPUB’s offices. Only KPUB employees have access to the vault. Once the customer has been removed from the computer billing system, the contract and other documentation will be shredded or otherwise destroyed.

Access to the personal information will only be granted to KPUB’s providers of billing services, to KPUB employees, to persons that have written consent from customers that releases KPUB of any responsibility for releasing information to another person, and for collection purposes.

Updated: AUGUST 2005