COVID-19 Information

 

WE’RE HERE FOR YOU DURING COVID-19

Electricity is essential to powering our lives and staying connected, now more than ever. We are working diligently to protect our employees, so we can continue to safely deliver reliable power to our customers.

Out of an abundance of caution, our dedication to safety & for CDC guidelines, we have taken proactive measures to minimize the spread COVID-19. Our drive-thru is reopened (as of May 18), and the lobby continues to remain temporarily closed to the public until further notice.

Please note that KPUB payments will no longer be accepted at the City of Kerrville, & we are no longer accepting the City of Kerrville payments at our location. Click here for our convenient remote service options, & for phone payments, please utilize our secure toll-free pay-by-phone option at 1.855.382.9918.

We will continue to support our customers through these challenging and unprecedented times. Helping our neighbors is something important to KPUB because we are your neighbors, too.

Disconnection policy update

As of March 18, 2020, KPUB suspended disconnects for customers with past due accounts with any late fees/penalties being waived as a result of the coronavirus (COVID-19) health crisis.

In August, KPUB will be transitioning to return to its normal billing and collection operations for customersIf you are still experiencing financial hardship, we are here for you. Please let us know by calling us at (830) 257-3050 to set up a payment plan. If you do not contact us to set up a payment plan, disconnections and late fees/penalties for past due bills will resume as normal.

Bill payment assistance update

In response to the growing need within our community, the KPUB Board of Trustees approved the establishment of a new Change for Charity program fund at its June 17, 2020, board meeting that offers a solution to residential customers struggling to pay their electric bills.

Program funds will be collected by automatically rounding up the change on customers’ monthly utility bills to the next whole dollar. For example, if your utility bill is $87.63, it would be rounded to $88.00 even. The additional .37 cents would be placed into the Change for Charity Program Fund. Customers can also opt to contribute a specific monthly amount, a combination of both or opt-out of the program entirely. If a customer does not want to participate in the program, they can opt-out by contacting KPUB’s Customer Service Department at 830.257.3050, emailing [email protected] or through their online SmartHub account.

Utility Bill Payment Assistance Program

Drive-Thru Closure on July 16

The Kerrville Public Utility Board drive-thru will be closed on Thursday, July 16, for COVID-19 improvements for the safety of our staff. The lobby continues to remain temporarily closed. Thank you for your understanding. Our staff will be available by phone at...

KPUB Approves New Charity Program for Neighbors Helping Neighbors

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June 2020 Regular KPUB Board Meeting

Kerrville, Texas, June 12, 2020–The Kerrville Public Utility Board will hold its regular monthly meeting on Wednesday, June 17, beginning at 8:30 a.m. Click here to download the meeting agenda and here for the board packet. Due to COVID-19, the meeting will be hosted...

May 2020 Regular Board Meeting

Kerrville, Texas, May 15, 2020–The Kerrville Public Utility Board will hold its regular monthly meeting on Wednesday, May 20, beginning at 8:30 a.m. Click here to download the meeting agenda and here for the board packet. Due to COVID-19, the meeting will be hosted...

April 2020 Regular Board Meeting

Kerrville, Texas, April 9, 2020--The Kerrville Public Utility Board will hold its regular monthly meeting on Wednesday, April 15, beginning at 8:30 a.m. Click here to download the meeting agenda and here for the board packet. Due to COVID-19, the meeting will be...

KPUB rolls out new payment kiosk options in response to COVID-19

April 6, 2020—During this unprecedented time, Kerrville Public Utility Board (KPUB) has been continuously evolving our day-to-day operations for the safety of us all, and we are doing our part to minimize the spread of COVID-19. We have been monitoring the...

KPUB ISSUES WARNING OF SCAMMERS

Kerrville Public Utility Board (KPUB) officials are reminding customers to be alert for potential scams designed to trick utility consumers out of money or personal information. Scammers are well-known to prey upon fear, and amid Coronavirus and public concerns, there...

A message from KPUB about serving you during COVID-19

We are your community-owned utility, & delivering power to you safely & reliably comes first March 21, 2020 Kerrville Public Utility Board (KPUB) is actively monitoring the ever-evolving COVID-19 situation. Our staff has been working to ensure we are keeping...

KPUB ANNOUNCES TEMPORARY LOBBY CLOSURE

Kerrville, Texas, March 16, 2020— First and foremost, Kerrville Public Utility Board (KPUB) is committed to the safety of our employees, customers and community. Out of an abundance of caution and our dedication to safety, KPUB is taking proactive measures and will...

Caring for Kerrville—COVID-19 Tips

Kerrville Public Utility Board is closely monitoring the evolving situation with regard to COVID-19.  First and foremost, we are committed to the safety of our employees, customers and community. The first branch of our corporate vision is safety. Safety is...