Customer support

Contact Us

PHONE
Phone Payments 855.959.2496
Customer Support 830.257.3050
24/7 Outages 830.257.2883

 

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BUSINESS HOURS

M-F 8 a.m.-5 p.m.

Closed on:
New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Thanksgiving Friday
Christmas Eve
Christmas Day

FAX
830.257.8078
OFFICE LOCATION
2250 Memorial Blvd
Kerrville, Texas 78028
LINKS & RESOURCES
UPDATE YOUR CONTACT INFORMATION

Apply for Service

Request a Service

Report a power outage
Report a street light outage
Request tree trimming service
Lighting services

Residential Area Lighting

Kerrville Public Utility Board (KPUB) offers a full range of lighting services. KPUB can provide outdoor lighting fixtures, including maintenance, for a fixed monthly fee. The monthly cost varies based on the type and size fixture you choose and will be added to your monthly bill. A KPUB representative can help you decide which fixture is right for your needs. Upon your request, a meeting will be scheduled with an engineering department representative to assess your needs. KPUB installs area lighting systems on existing utility poles. Pole-mounted lighting provides uniform illumination and greater coverage than lighting systems mounted on building structures. Based upon an assessment of your needs, additional charges for installation of new facilities may be required. For the light to be installed, an agreement must be signed that includes a term requirement of 36 months.

Commercial Lighting

Lighting fixtures provided for commercial lighting are intended to bring a valuable service to our commercial customers. By mounting the fixtures on existing or new KPUB poles, you can avoid the costly up-front investment and maintenance expenses of installing and owning lights, poles, and wiring. KPUB provides all maintenance, repairs and replacement of fixtures at no additional charge to the customer. A KPUB representative can help you decide which fixture is right for your needs. Upon your request, a meeting will be scheduled with an Engineering department representative to assess your needs. KPUB installs area lighting systems on existing utility poles. Pole-mounted lighting provides uniform illumination and greater coverage than lighting systems mounted on building structures. Based upon an assessment of your needs, additional charges for installation of new facilities may be required. For the light to be installed, an agreement must be signed that includes a term requirement of 36 months.

Street Lighting

KPUB provides lighting services for streets for entities that govern roads within our service territory. KPUB will conduct a free, onsite evaluation for more street lighting. Should you have concerns with street lighting, please contact the entity responsible for street maintenance first to make a request. For instance, in the City of Kerrville, customers should contact either Texas Department of Transportation or the City of Kerrville. The governing entity will determine if additional street lighting is warranted. The entity will then contact KPUB, and we will work with them directly to identify the best location for maximum illumination and coverage. KPUB follows prescribed guidelines that include brightness and uniformity for the street based upon traffic levels and size of the street. Additional street lights are subject to being approved by the roadway authority as they are responsible for monthly fees and approving light locations.

Lighting Details

New lights that KPUB uses to provide the above services are full cutoff energy-efficient LED fixtures with a color temperature less than 3000 degrees Kelvin. They are installed with photocells to only operate at night. Should you have concerns with lighting trespass or wish to report a malfunctioning light, contact our engineering department at [email protected].

Request a letter of good credit
Know when to call an electrician

KPUB SmartHub App

Our SmartHub is a web and mobile app that allows you

to do business with KPUB like never before

SmartHub App Phone

BILL PAYMENT OPTIONS

IT’S EASIER THAN EVER TO PAY YOUR BILL ON TIME

Pay Now (No Login Required)

If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below. 

Bank Draft

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Credit Card Auto Pay

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Pay Online

Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!

Phone In and Pay Your Bill

Use our Secure Pay toll-free number: 855-959-2496.

Major credit cards, debit cards, and e-checks are accepted.

Pay by mail via the United States Post Office

Simply include the return portion of your bill in the return envelope with your check or money order.

Pay In Person

Cash, checks, and money orders are accepted at KPUB’s main office:

Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, TX 78028

 

NEW! Bill Payment Kiosks

Self-serve kiosks accept credit card, debit card, check & cash bill payments on-site at KPUB 24/7. 

Please note cash payments will not issue change back. Any payment overages will be credited to the customer’s next billing cycle.

Pay Now (No Login Required)

If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below. 

Bank Draft

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Credit Card Auto Pay

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Pay Online

Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
For more information, check out our list of Frequently Asked Questions SmartHub FAQs.

Phone In and Pay Your Bill

Use our Secure Pay toll-free number: 1-855-382-9918. Major credit cards, debit cards, and e-checks are accepted.

Pay by mail via the United States Post Office

Simply include the return portion of your bill in the return envelope with your check or money order.

Payment Centers In and Around Kerrville

Cash, checks, and money orders are accepted at the following locations:

Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, Texas

NEW! Bill Payment Kiosks

KPUB offers a fast & convenient 24/7 payment service option with indoor & outdoor self-serve bill payment kiosks that are located at KPUB’s Main Office. Kiosks accept credit card, debit card, check & cash bill payments. Cash payments will not be issuing any change back from payments made—any payment overages will be issued to a customer’s account as an account credit for the next billing cycle.