Kerrville Public Utility Board
Safe. Reliable. Yours.
Here are some answers to most frequently asked questions our customer service team is receiving.
Please know that KPUB always remains focused on our mission of delivering reliable, low-cost power for our customers, and we will adjust accordingly by spreading costs from Winter Storm Uri & the increase of natural gas prices long-term to ensure our rates remain competitive and affordable for our friends and neighbors. We’d like to assure our customers they will not be experiencing what is being reported in the media outlets. Learn more here.
Secure Pay
Toll-free number: 1-855-382-9918.
Major credit cards, debit cards, and e-checks are accepted.
Community-owned Since 1987
ABOUT US
Kerrville Public Utility Board’s mission is to be a responsive and efficient, locally-owned provider of reliable, high-quality utility service at the lowest responsible price.
As a community-owned, not-for-profit electric company, our utility is operated with local control. Everything KPUB does goes toward serving our customers and our community’s best interest. We are dedicated to powering the homes and businesses here with the best service possible, because, at the end of the day, KPUB’s team lives, works and raises our families in this community, too.
Next Board Meeting: Wednesday, March 17, 8:30 a.m.
The Kerrville Public Utility Board hosts its regular monthly board meetings typically the third Wednesday of every month beginning at 8:30 a.m. at its main office located at 2250 Memorial Blvd in the KPUB Conference Room. Meetings are open to the public, and the meeting site is accessible to handicapped persons.
Meeting agendas and board packets will be posted by the Monday of the current board meeting week under the news page of our website here.
23,000+
customers served
55+
KPUB employees
146
square mile service area
664 MILES
of power lines in and around our community
Community Blood Drive
Thurs., March 25
Give blood. save lives.
NEWS & UPDATES
KPUB Freezes Rates for Customers After Freezing Temps & the Aftermath of Winter Storm Uri
February 25, 2021—The Kerrville Public Utility Board (KPUB) was quick to take action when we saw the extreme winter weather on the horizon, suspending customer...
FAQ from Winter Storm Event
Will my next bill be higher because rates went up due to this event? We are still assessing the power supply costs from this emergency event for the state of Texas, but our rates will remain...
KPUB Faces Significant Financial Impact From Storm But Stands Confident The Utility Will Maintain Competitive Rates
February 21, 2021— This past week was one that was unprecedented in the electric utility industry. Winter Storm Uri swept across the State of Texas, spreading record low temperatures, natural...
Rolling Outage Events Canceled
ERCOT has officially CANCELED its emergency orders for rotating outages in Texas. If you experience a service interruption now, it's a true outage that requires physical repairs by our crews to...
KPUB Announces Office Closure for Fri, Feb 19
Rolling Outage Update from ERCOT
ERCOT update (8:11 a.m.) Texas is currently still in a state of emergency. But, the good news for now is: ERCOT has temporarily suspended the rotating outages at this time, but they advise that a...
