Critical Load Registry

The Kerrville Public Utility Board’s critical load registry is a list of non-residential service locations that can be classified as public safety or critical infrastructure. These sites have an approved critical load registry on file with KPUB.

During outages, KPUB will prioritize critical load registrants for service continuation and power restoration to the best extent possible under the conditions of the outage.

Who qualifies?

To be considered for KPUB’s critical load registry, the service location must fall into one of the following categories:

  • Public safety—A customer for whom electric service is considered crucial for the protection or maintenance of public safety, including but not limited to hospitals, police stations, fire stations and critical water and wastewater facilities.
  • Critical infrastructure—A customer that supports natural gas-fired generation, including gas control center or gas compressor plant.

Critical load registry application

Public safety and critical infrastructure service locations are eligible to be placed in the critical load registry, pending approval by KPUB.
Complete and submit the critical load registry application today by clicking the apply now button below.

Terms & conditions

Although KPUB provides reliable electric service, there is no guarantee of service. Outages may occur for a variety of reasons, including weather, equipment failure and mandated rotating outages. Critical load customers are still subject to rotating outage events.

Please note that enrollment in our critical load registry does not guarantee an uninterrupted, regular or continuous power supply. Being on the critical load registry list will also not prevent service from being disconnected if your account becomes delinquent.
We encourage all of our customers on the critical load registry list to develop an emergency plan in the case of a sustained outage. Your plan should include the use of emergency backup power like a generator.
The application must be fully completed in order to obtain a designation of critical load status with KPUB. The application will not be processed and approved if incomplete, unreadable, or improperly submitted. All information is required unless otherwise stated.

What to expect after you apply:

Submission of a critical load registry application does not automatically result in approval and placement in the registry.

KPUB representatives will review all applications and contact applications if additional information is needed. Applicants will receive a status email no later than two weeks after they submit their application.

Contact us if you have any questions about the registry or your application status.