Careers at KPUB
At Kerrville Public Utility Board (KPUB), providing outstanding customer service is fundamental to our company culture. Since 1987, we’ve been committed to delivering safe, reliable, and affordable electricity to the Kerrville area. We serve approximately 24,500 customers across a 146-square-mile area, including Kerrville, Center Point, Ingram, Hunt, and surrounding parts of Kerr County.
As a community-owned, not-for-profit electric utility company, our actions are guided by the best interests of our customers and community. Our leadership and team members live, work, and raise their families right here, ensuring a deep commitment to the areas we serve.
If you’re seeking a career with growth opportunities, excellent benefits, and a chance to make a difference in the community, consider joining KPUB, which is recognized as one of Kerrville’s Top Workplaces.
Benefits & Perks
We value our employees and strive to retain top talent by offering a comprehensive benefits package for our full-time team members, including:
- Competitive Compensation
- Health, Vision & Dental Insurance
- Life & AD&D Insurance
- Retirement Plans
- Deferred Compensation
- Tuition Reimbursement
- Paid Time Off
- Cancer & Critical Illness Insurance
- Employee Assistance Program (EAP)
Workplace Culture
Our commitment to fostering a positive workplace culture has earned us the distinction of being a Top Workplace Award recipient for the past two consecutive years.
At KPUB, you’ll find more than just a job—you’ll find a career and a tight-knit work family that cares for our community. We invest in our employees by providing various on-the-job and industry-specific training opportunities, empowering them to develop new skills and advance in their careers. We also value and prioritize work-life balance and enjoy employee-focused events, lunch-and-learn opportunities, wellness committees, and more.
Available Positions
TITLE: Customer Service Representative I
POSITION STATUS: Full Time, Non-Exempt
DEPARTMENT: Customer Service
REPORTS TO: Supervisor of Customer Service
JOB SUMMARY:
Providing outstanding customer service is at the heart of KPUB’s company culture. At KPUB, we are responsive to our customers and are committed to serving them. If you enjoy working with the public and have a passion for helping others, this may be an excellent position for you. In this role, you will provide exceptional customer support and problem resolution by telephone, email, or in-person in a timely and accurate manner.
ESSENTIAL FUNCTIONS
Customer Service & Account Support
• Greet and assist walk-in and drive-thru customers.
• Process routine payments and customer requests in the lobby, drive-thru, or by phone.
• Provide assistance with connects, disconnects, deposits, billing inquiries, and account maintenance.
• Resolve customer problems and inquiries in a courteous and professional manner.
• Promote KPUB programs and services including SmartHub, PrePay, budget billing, auto pay, paperless billing, and energy audits.
Cash Handling & Account Maintenance
• Accurately process cash payments and maintain customer account records.
• Perform office collections and open, balance, and close cash drawer systems in accordance with established procedures.
• Ensure accuracy in data entry and customer account transactions.
Communication & Administrative Support
• Operate the switchboard as assigned or requested.
• Maintain confidentiality of customer information and sensitive records.
• Perform other duties as assigned by the Supervisor of Customer Services or General Manager/CEO.
Required Qualifications
• High school diploma or equivalent required.
• Basic knowledge of cash handling and payment processing.
• Valid Texas driver’s license with a good driving record.
• Bondable.
Preferred Qualifications
• Previous customer service experience, preferably in a utility, municipal, or similar
service environment.
• Previous cash-handling or payment-processing experience.
• Experience working with customer information systems, billing systems, or similar
software.
• Bilingual in English and Spanish preferred.
Knowledge, Skills, and Abilities
• Strong customer service, problem-solving, and conflict-resolution skills.
• Excellent written and verbal communication skills.
• Ability to interact with the public in a pleasant, patient, and professional manner.
• Strong attention to detail and accuracy.
• Ability to work effectively under pressure and manage frequent interruptions.
• Ability to perform clerical mathematical calculations.
• Proficient computer skills, including Microsoft Office applications and utility software
systems.
• Ability to operate office equipment including computers, scanners, copiers, and multiline
telephone systems.
Essential Physical Demands
• Ability to sit for extended periods while performing computer and telephone work.
• Ability to stand and walk throughout the workday while assisting customers in the lobby
and drive-thru.
• Ability to use hands and fingers for keyboarding, data entry, cash handling, and operation
of office equipment.
• Ability to occasionally lift, carry, push, or pull materials weighing up to 20 pounds.
• Ability to bend, stoop, reach, and perform repetitive motions associated with office duties.
• Ability to visually review documents, computer screens, and customer account information
with accuracy.
• Ability to communicate clearly in person, by telephone, and through electronic
communications.
• Ability to perform the essential functions of the position with or without reasonable
accommodation.
Working Conditions
• Primarily works in an indoor office environment with frequent interaction with customers
• May be required to work extended hours during billing cycles, outages, emergency events,
or other operational needs.
Download a copy of this job description by clicking here.
Accommodation Request
If you have a disability and need accommodation(s) to apply for one of KPUB’s posted positions, please contact us:
Call: 1-830-792-8283
Email: [email protected]
Equal Employment Opportunity
KPUB actively promotes equal-opportunity employment and equal pay on the basis of merit and ability to perform work. Equal opportunity will be extended to all qualified employees and applicants for employment regardless of race, color religion, national origin, sex, pregnancy, age, or disability.
E-Verify
U.S. law requires companies to employ only individuals who may legally work in the United States, either as U.S. citizens or foreign citizens who have the necessary authorization. KPUB participates in E-Verify, a U.S. Citizen and Immigration Services internet system that helps businesses determine the eligibility of their employees to work in the U.S.
Apprenticeship Program
At KPUB, we recognize the vital role utilities play in developing the next generation of skilled workers through robust apprenticeship programs. Our own KPUB Apprenticeship Program is officially recognized by the U.S. Department of Labor and undergoes regular audits to ensure it meets the highest standards of compliance and integrity.
To become a Journeyman Lineman, apprentices and trainees must complete 8,000 hours of on-the-job training along with 144 hours of independent coursework. Upon successful completion, graduates earn a certificate of completion and a nationally recognized certification that stays with them throughout their careers.
This is a paid program that emphasizes both hands-on experience and continued education. Apprentices work closely with experienced Journeymen in the field—learning directly from seasoned professionals who serve not only as coworkers but also as coaches, mentors, and teachers. Apprentices gain experience across various areas of the utility industry, including substations and power line operations.
Much of our linemen’s continued success is a testament to the exceptional training and guidance they receive from our Journeymen. Since 2006, 27 apprentices have successfully completed KPUB’s apprenticeship program and received their Department of Labor certifications.
We are incredibly proud of our dedicated linemen, whose commitment and expertise ensure our community receives safe, reliable power—day in and day out.
Get an inside look into Kerrville Public Utility Board’s lineman apprenticeship program:
Community Involvement
KPUB is committed to being a good corporate citizen in the community we serve and making the Kerrville area a better place to work, live and raise our families. We promote employee involvement in our community by allowing employees time away from work to volunteer to help at various nonprofit organizations in the area that support our citizens.
In addition, we also support employees as they volunteer to participate on various nonprofit boards throughout the community. As you join KPUB, please discuss your volunteer aspirations with your supervisor.