Commercial Service

Apply for/transfer service on existing meter

Activating or transferring service at an existing meter location may be initiated online. We offer same-day connect for customers that fill out the proper paperwork.
The connect fee is $10 to establish a customer account for service at an address with an existing meter if the customer is utility credit approved to not require a deposit. If the customer account does require a deposit based upon their utility credit history, they will be notified with options before service is established.

Please note that the service application cannot be processed without a valid photo ID.

Apply for service on new construction

If you need service at a new construction site without any previous meter service, you need to contact customer service at 1.830.257.3050 to begin your request for service.

Application for service electric load form – This form is used by the engineering department to determine your power needs. You may be asked to complete this form and return upon evaluating your request for service.

KPUB transformer secondary fault current information

Please note that the service application cannot be processed without a valid photo ID.

Stop service

It’s easy to request a disconnect for your service. Just login to your SmartHub account and select “report an issue/inquiry” on the right to initiate your request.

SERVICE AREA

KPUB serves approximately 22,750 customers throughout its 146 square mile service area, which includes Kerrville, Center Point, Ingram, Hunt and surrounding areas.

KPUB Service Area Map

BILL PAYMENT OPTIONS

IT'S EASIER THAN EVER TO PAY YOUR BILL ON TIME.

Option 1: Bank Draft

Enjoy the convenience of having your bill automatically paid each month from your bank account when you enroll in Auto Pay. With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing and payments and then select the auto pay program drop down.

Option 2: Credit Card Auto Pay

Enjoy the convenience of having your bill automatically paid each month from your debit or credit card when you enroll in Auto Pay. With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing and payments and then select the auto pay program drop down.

Option 3: Pay Online

Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
For more information, check out our list of Frequently Asked Questions SmartHub FAQs.

Option 4: Phone In and Pay Your Bill

Use our Secure Pay toll-free number: 1-855-382-9918. Major credit cards, debit cards, and e-checks are accepted.

Option 5: Pay by mail via the United States Post Office

Simply include the return portion of your bill in the return envelope with your check or money order.

Option 6: Payment Centers In and Around Kerrville

Cash, checks, and money orders are accepted at the following locations:

Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, Texas

City of Kerrville *
800 Junction Hwy
Kerrville, Texas
*Payments accepted until 2:00 P.M. on the due date

IT'S EASIER THAN EVER TO PAY YOUR BILL ON TIME.

Option 1: Bank Draft

Enjoy the convenience of having your bill automatically paid each month from your bank account when you enroll in Auto Pay. With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing and payments and then select the auto pay program drop down.

Option 2: Credit Card Auto Pay

Enjoy the convenience of having your bill automatically paid each month from your debit or credit card when you enroll in Auto Pay. With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing and payments and then select the auto pay program drop down.

Option 3: Pay Online

Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
For more information, check out our list of Frequently Asked Questions SmartHub FAQs.

Option 4: Phone In and Pay Your Bill

Use our Secure Pay toll-free number: 1-855-382-9918. Major credit cards, debit cards, and e-checks are accepted.

Option 5: Pay by mail via the United States Post Office

Simply include the return portion of your bill in the return envelope with your check or money order.

Option 6: Payment Centers In and Around Kerrville

Cash, checks, and money orders are accepted at the following locations:

Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, Texas

City of Kerrville *
800 Junction Hwy
Kerrville, Texas
*Payments accepted until 2:00 P.M. on the due date

Sign up for paperless billing