Commercial Service
Apply for/transfer service on existing meter
Activating or transferring service at an existing meter location may be initiated online. We offer same-day connect for customers that fill out the proper paperwork.
The connect fee is $10 to establish a customer account for service at an address with an existing meter if the customer is utility credit approved to not require a deposit. If the customer account does require a deposit based upon their utility credit history, they will be notified with options before service is established.
Ready to get your new service started?
If you would prefer a paper application, you can download one here. Once it’s completed, please return it via email to [email protected] or fax at 830.257.8078. Paper copies are also available at a grab box along our KPUB drive-thru window.
Apply for service on new construction
If you need service at a new construction site without any previous meter service, please click the button below to review information and begin the application process.
Ready to get your new construction service started?
Stop service
It’s easy to request a disconnect for your service. Just login to your SmartHub account and select “report an issue/inquiry” on the right to initiate your request.
KPUB SERVICE AREA
KPUB serves approximately 24,000 customers throughout its 146 square mile service area, which includes Kerrville, Center Point, Ingram, Hunt and surrounding areas.
KPUB SmartHub App
Our SmartHub is a web and mobile app that allows you
to do business with KPUB like never before
BILL PAYMENT OPTIONS
IT'S EASIER THAN EVER TO PAY YOUR BILL ON TIME
Pay Now (No Login Required)
If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below.
Bank Draft
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Credit Card Auto Pay
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Pay Online
Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
Phone In and Pay Your Bill
Use our Secure Pay toll-free number: 855-959-2496
Major credit cards, debit cards, and e-checks are accepted.
Pay by mail via the United States Post Office
Simply include the return portion of your bill in the return envelope with your check or money order.
Pay In Person
Cash, checks, and money orders are accepted at KPUB's main office:
Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, TX 78028
NEW! Bill Payment Kiosks
Self-serve kiosks accept credit card, debit card, check & cash bill payments on-site at KPUB 24/7.
Please note cash payments will not issue change back. Any payment overages will be credited to the customer's next billing cycle.
Pay Now (No Login Required)
If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below.
Bank Draft
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Credit Card Auto Pay
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Pay Online
Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
For more information, check out our list of Frequently Asked Questions SmartHub FAQs.
Phone In and Pay Your Bill
Pay by mail via the United States Post Office
Simply include the return portion of your bill in the return envelope with your check or money order.
Payment Centers In and Around Kerrville
Cash, checks, and money orders are accepted at the following locations:
Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, Texas