Start or Stop Service
Start Service
Click the Apply Now button to apply online. If you prefer a paper application, you can download it here. Once completed, please return it via email to [email protected] or fax it to 830.257.8078. Paper copies are also available in a grab box at our KPUB drive-thru window.
What you will need
- Service address (911 address)
- Your date of birth, driver’s license number, social security number, and contact information
- For commercial accounts: The Tax ID and a direct contact
Stop Service
It’s easy to request a disconnect for your service. Just login to your SmartHub account and select “report an issue/inquiry” on the right to initiate your request
New Construction & Development
If you need service at a new construction site without any previous meter service, please click the button below to review information and begin the application process.
Electric Fee
*A deposit may be required based on a soft credit check using your utility credit history. This inquiry will not affect your credit score. If a deposit is required, you’ll be notified with options before service is established.
The deposit amount is based on one-sixth of the estimated annual electric usage. Deposits help protect KPUB from unnecessary loss and risk from potential unpaid bills, which in turn benefits all of our customers by keeping our rates lower.
Deposit Refunds
- Residential: Refunded after 12 consecutive on-time payments with no more than two late payments and no disconnections for nonpayment.
- Commercial: Refunded after 24 consecutive on-time payments with no more than two late payments and no disconnections for nonpayment.
New Construction & Development
Connection Fees
There is a $45 new account charge to establish service at an address without an existing meter (if the meter is set during KPUB’s normal business hours).
Additionally, there is a $95 new service charge to install service conductors for service to be established.
Our engineering department will determine if a temporary meter service is required throughout the process. If a temporary meter service is required, there is a $240 charge to install and remove the temporary meter and service wires.
Additional costs may be incurred if the service needs to be installed outside of KPUB’s business hours or if there is a cost in aid to construction (for example, if poles need to be set or moved, etc.)
Click here to learn more about starting new service for new construction
KPUB SERVICE AREA
KPUB serves approximately 24,000 customers throughout its 146 square mile service area, which includes Kerrville, Center Point, Ingram, Hunt and surrounding areas.
