Payment Assistance
At KPUB, we understand that covering utility costs can sometimes be a challenge. That’s why we offer a variety of programs and work with local partners to help support customers who may need assistance.
Whether you’re facing temporary financial hardship or living on a limited income, there are options to help. Our offerings include the Change for Charity bill round-up program, the Community Solar Discount for income-qualified households, and access to local assistance agencies that provide utility payment support.
We also offer a special discount for qualifying burned veterans, available upon request.
Explore the resources below or contact us for help finding the right support for your situation.
Payment extensions
At KPUB, we understand that life doesn’t always go as planned. If you ever need extra time to make a payment, we’re here to help. After all, we’re more than your utility provider — we’re your neighbors.
Payment Options
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Call us directly at 830.257.3050 to speak with a customer service representative about flexible arrangements.
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Request an extension online through your SmartHub account under the Bill & Pay menu.
Additional Assistance
If you’re still unable to pay your bill, the following local agencies listed below may be able to help by providing financial assistance.
local agency assistance
Community Council of South Central Texas (CCSCT)
1216 Sidney Baker South #C
830.896.2124
Hours: Mon & Tues 8 a.m.-5 p.m., Wed 12:30-5 p.m., Thurs 8 a.m-5 p.m., Fri 11:30 a.m.-5 p.m.
https://www.ccsct.org/utility-assistance-apply-for-services/
Society of St. Vincent De Paul
145 Broadway
830.896.6898
Hours: Wed 6-8 p.m., Sat 9-11 a.m.
https://svdpndkerr.org/financial-aid
Christian Assistance Ministry (CAM)
624 Clay Street
830.257.4222
Hours: Monday, Tuesday, and Thursday, from 2-4 p.m.
Wednesday & Friday from 10 a.m.-12 p.m.
https://kerrcam.com/services
Other types of assistance resources:
The AACOG Weatherization Assistance Program (WAP) is designed to help low-income people, particularly the elderly and handicapped, overcome the high cost of energy through the installation of energy conservation measures at no cost to the applicant.
Although the program does not address major home repairs, it can help lower the amount of energy used in a home by enhancing the structure’s thermal boundary. Like a styrofoam cup, the house will stay warmer in the winter and cooler in the summer.
The less energy it takes to heat or cool the house, the more money is saved.
AACOG Weatherization Assistance Program
210.362.5282
https://www.aacog.com/index.php/weatherization-assistance
MONTHLY BILL DISCOUNT FOR
LOW-TO-MODERATE CUSTOMERS
You may qualify for a monthly discount on your electric bill—just for signing up. KPUB’s Community Solar Program helps income-qualified customers save money using clean, local solar energy. And the best part?
There’s no cost to you. No solar panels on your home. No catch.
How It Works
KPUB has four solar sites right here in the Kerrville area. The energy they produce goes back into our local power supply—and you can get a credit on your monthly bill just for participating. The credit changes with the weather (just like the sun), but it’s usually between $5 and $12 a month.
Who Can Apply?
This program is for customers with low to moderate incomes. If your household income is within the range below, you can apply.
# of people in household & maximum income limits
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# of people in household & maximum income limits |
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| 1 in the household | 2 in the household | 3 in the household | 4 in the household | 5 in the household | 6 in the household | 7 in the household | 8 in the household |
| $51,350 | $58,650 | $66,000 | $73,300 | $79,200 | $85,050 | $90,900 | |
Ready to Save?
It only takes a few minutes to apply. Click the button below to apply now.
Change for Charity Bill Round Up
Lending a helping hand to our neighbors in need
KPUB’s Change for Charity program fund is administered by the Society of St. Vincent de Paul, a 501c3 nonprofit, to grant electric bill assistance to eligible households. The funds are administered at no additional cost and are exclusively for KPUB’s residential customers.