Background Color:
Background Pattern:

Customer Service

Welcome to Kerrville Public Utility's online Customer Service!

Within the links at the right you'll find answers to many of your billing questions, request forms for new service, transfer or disconnection of service, security lighting, budget billing, and more.

KPUB Secure Pay-By-Phone

Secure Pay is an automated system that allow KPUB customers to make payments over the phone 24/7 and is in compliance with the Payment Card Industry Data Security Standards (PCIDSS).

The toll free Secure Pay-By-Phone number is: 1-855-382-9918.  This is an automated system which prompts customers to press numbers to complete the actions they wish to complete.  From this number, customers may make payments, inquire on their account, create or update PIN numbers, and update phone numbers.  All personal information is entered by the customer.

Customers will need to know their KPUB account number prior to making a payment through the Secure Pay-By-Phone system.  Customers can find their account number located in the upper right corner of their KPUB bill, or by accessing their account information at  Also if paying by check, customers will need to create a PIN number before you can make a payment with a check.

You can print out our Quick Reference Guide here:  Secure Pay-By-Phone Quick Reference guide

Or, reach us by phone:
Report a problem:
Holiday Schedule
The Kerrville Public Utility Board office at 2250 Memorial Blvd. will be closed on the following dates:


New Year’s Day

Good Friday

Memorial Day

Independence Day

Labor Day

Thanksgiving Day and the following Friday

Christmas Eve and Christmas Day