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Customer Service

Welcome to Kerrville Public Utility's online Customer Service!

Within the links at the right you'll find answers to many of your billing questions, request forms for new service, transfer or disconnection of service, security lighting, budget billing, and more.

KPUB Secure Pay-By-Phone

Secure Pay is an automated system that allow KPUB customers to make payments over the phone 24/7 and is in compliance with the Payment Card Industry Data Security Standards (PCIDSS).

The toll free Secure Pay-By-Phone number is: 1-855-382-9918.  This is an automated system which prompts customers to press numbers to complete the actions they wish to complete.  From this number, customers may make payments, inquire on their account, create or update PIN numbers, and update phone numbers.  All personal information is entered by the customer.

Customers will need to know their KPUB account number prior to making a payment through the Secure Pay-By-Phone system.  Customers can find their account number located in the upper right corner of their KPUB bill, or by accessing their account information at  Also if paying by check, customers will need to create a PIN number before you can make a payment with a check.

You can print out our Quick Reference Guide here:  Secure Pay-By-Phone Quick Reference guide

Proposed Rate Increase

 KPUB is proposing rate increases which will become effective October 1, 2012.

The first reading will be conducted at the Kerrville City Council Meeting, September 11, 2012. If the Kerrville City Council approves the increase, residential rates will increase 1.8%, with the average residential customer seeing an increase of approximately $2.05 per month.

 The KPUB Board will also consider a commercial rate increase at its September meeting. Those increases vary from approximately 4% to 7%, depending on customer class, consumption, and demand. Fees for new accounts, new services, reconnections, collections and others will also be increased to be more in line with the cost of service.

KPUB contracted an independent consultant, Utility Financial Solutions, to review KPUB’s rates and fees. The attached Cost of Service Study Report was the first step of that review. The cost of service study did an in depth review of the cost to serve each customer class and provided a five year financial projection of revenues, expenses, operating income, cash balance and debt service coverage. The report recommended an overall rate increase of 3.75% and a bond issuance of $3.0 million for 2014 to support capital improvements.

The Rate Design details the recommended rate changes from Utility Financial Solutions.

The Cost of Service Fee Calculations shows proposed service fee changes.

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Holiday Schedule
The Kerrville Public Utility Board office at 2250 Memorial Blvd. will be closed on the following dates:

New Year’s Day
Good Friday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day and the following Friday
Christmas Eve and Christmas Day