Residential Services
Apply for/transfer service on existing meter
Activating or transferring service at an existing meter location may be initiated online. We offer same-day connect for customers that fill out the proper paperwork.
The connect fee is $10 to establish a customer account for service at an address with an existing meter if the customer is utility credit approved to not require a deposit.
If the customer account does require a deposit based upon their utility credit history, they will be notified with options before service is established.
Ready to get your new service started?
If you prefer a paper application, you can download it here. Once completed, please return it via email to [email protected] or fax it to 830.257.8078. Paper copies are also available in a grab box at our KPUB drive-thru window.
Apply for service on new construction
If you need service at a new construction site without any previous meter service, please click the button below to review information and begin the application process.
Ready to get your new construction service started?
Stop service
It’s easy to request a disconnect for your service. Just login to your SmartHub account and select “report an issue/inquiry” on the right to initiate your request.
PRE-PAY BILLING
Would it be easier for you to make daily, weekly or bi-weekly payments rather than one large payment each month? PrePay may be the right payment structure for you then!
With PrePay, you are putting electricity in your home—just like you fill the gas tank in your car, you pay for it before you use it. You can purchase small amounts every few days, or fill up the tank and not worry about it for several weeks. When your supply is low, you simply purchase more.
By monitoring your consumption on a regular basis, you begin to notice patterns in your day-to-day usage and can take action to keep electrical costs down.
In similar programs across the country, PrePay participants typically see a 10 to 12% reduction in their monthly electric bill.
Why choose PrePay?
• No more high bill surprises—PrePay puts you in control of your electricity usage
• Daily notifications of account credit balances
• Make payments on your own schedule
• No deposit required
• No late payment fees
Ready to take control of your electric bills and sign up for PrePay? Click here to download the application or click here to sign up online now.
*Please note that if you are a new KPUB customer, a traditional application for service will still need to be completed along with this PrePay Billing Program enrollment.
budget billing
With KPUB’s Budget Billing Plan, you can pay the same amount each month on your electric bill. For those on a fixed income, this program is very helpful.
Customers who have been at the same address and have paid on time for twelve concurrent months are eligible for this program.
- Contact our office to see how much your average billing is for the past twelve months.
- A budget amount will be calculated, based upon your last twelve month’s average bill.
- The level monthly payment calculated may be adjusted quarterly for actual usage.
- After twelve months, if you have overpaid or underpaid, the balance will be rolled into the next twelve month’s average.
- You will receive a notification on your yearly anniversary concerning the account balance and options available.
Please contact customer service at 1.830.257.3050 or via email at [email protected] for information.
Ready to sign up? Click here to download the application, or sign up online in your SmartHub account today!
Budget billing is for residential customers only who have been at the same address for 12 months with on-time payment history.
KPUB SERVICE AREA
KPUB serves approximately 24,000 customers throughout its 146 square mile service area, which includes Kerrville, Center Point, Ingram, Hunt and surrounding areas.
KPUB SmartHub App
Our SmartHub is a web and mobile app that allows you
to do business with KPUB like never before
BILL PAYMENT OPTIONS
IT'S EASIER THAN EVER TO PAY YOUR BILL ON TIME
Pay Now (No Login Required)
If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below.
Bank Draft
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Credit Card Auto Pay
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Pay Online
Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
Phone In and Pay Your Bill
Use our Secure Pay toll-free number: 855-959-2496
Major credit cards, debit cards, and e-checks are accepted.
Pay by mail via the United States Post Office
Simply include the return portion of your bill in the return envelope with your check or money order.
Pay In Person
Cash, checks, and money orders are accepted at KPUB's main office:
Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, TX 78028
NEW! Bill Payment Kiosks
Self-serve kiosks accept credit card, debit card, check & cash bill payments on-site at KPUB 24/7.
Please note cash payments will not issue change back. Any payment overages will be credited to the customer's next billing cycle.
Pay Now (No Login Required)
If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below.
Bank Draft
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Credit Card Auto Pay
With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.
Pay Online
Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
For more information, check out our list of Frequently Asked Questions SmartHub FAQs.
Phone In and Pay Your Bill
Pay by mail via the United States Post Office
Simply include the return portion of your bill in the return envelope with your check or money order.
Payment Centers In and Around Kerrville
Cash, checks, and money orders are accepted at the following locations:
Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, Texas