Residential Services

Apply for/transfer service on existing meter

Activating or transferring service at an existing meter location may be initiated online. We offer same-day connect for customers that fill out the proper paperwork.

The connect fee is $10 to establish a customer account for service at an address with an existing meter if the customer is utility credit approved to not require a deposit. If the customer account does require a deposit based upon their utility credit history, they will be notified with options before service is established.

Please note that the service application cannot be processed without a valid photo ID.

Ready to get your new service started?

You’ll need:

  1. Your driver's license, passport or other state-issued identification card
  2. Your social security number or tax ID
  3. Your date of birth

*Due to our lobby being temporarily closed in response to COVID-19, we have made our new service application available as a paper version for customers needing to start service. Download a paper copy here. Once it's completed, please return it via email to [email protected] or fax at 830.257.8078. Paper copies are also available at a grab box along our KPUB drive-thru window.

Apply for service on new construction

If you need service at a new construction site without any previous meter service, you need to contact customer service at 1.830.257.3050 to begin your request for service.

Application for service electric load form – This form is used by the engineering department to determine your power needs. You may be asked to complete this form and return upon evaluating your request for service.

KPUB transformer secondary fault current information

Please note that the service application cannot be processed without a valid photo ID.

Stop service

It’s easy to request a disconnect for your service. Just login to your SmartHub account and select “report an issue/inquiry” on the right to initiate your request.

PRE-PAY BILLING

Would it be easier for you to make daily, weekly or bi-weekly payments rather than one large payment each month? PrePay may be the right payment structure for you then!

With PrePay, you are putting electricity in your home—just like you fill the gas tank in your car, you pay for it before you use it. You can purchase small amounts every few days, or fill up the tank and not worry about it for several weeks. When your supply is low, you simply purchase more.

By monitoring your consumption on a regular basis, you begin to notice patterns in your day-to-day usage and can take action to keep electrical costs down.

In similar programs across the country, PrePay participants typically see a 10 to 12% reduction in their monthly electric bill.

Why choose PrePay?

• No deposit required
• No late payment fees
• Make payments on your own schedule
• Daily notifications of account credit balances
• PrePay puts you in control of your electricity usage

Ready to take control of your electric bills? Contact us today at 1.830.257.3050 or via email at [email protected] for information.

level payment/budget billing

With KPUB’s Level Payment Plan* you can pay the same amount each month on your electric bill. For those on a fixed income, this program is very helpful.

Customers who have been at the same address and have paid on time for twelve concurrent months are eligible for this program.

  • Contact our office to see how much your average billing is for the past twelve months.
  • A budget amount will be calculated, based upon your last twelve month’s average bill.
  • The level monthly payment calculated may be adjusted quarterly for actual usage.
  • After twelve months, if you have overpaid or underpaid, the balance will be rolled into the next twelve month’s average.
  • You will receive a notification on your yearly anniversary concerning the account balance and options available.

Please contact customer service at 1.830.257.3050 or via email at [email protected] for information.

Budget Billing

*Level payment plan / budget billing is for residential customers only who have been at the same address for 12 months with on-time payment history.

KPUB SERVICE AREA

KPUB serves approximately 23,000 customers throughout its 146 square mile service area, which includes Kerrville, Center Point, Ingram, Hunt and surrounding areas.

KPUB Service Area Map

SmartHub App

SmartHub is a web and mobile app that allows you
to do business with KPUB like never before
SmartHub App Phone

BILL PAYMENT OPTIONS

IT'S EASIER THAN EVERY TO PAY YOUR BILL ON TIME

Pay Now (No Login Required)

If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below. Payments are applied to your account immediately.

Bank Draft

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Credit Card Auto Pay

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Pay Online

Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!

Phone In and Pay Your Bill

Use our Secure Pay toll-free number: 1-855-382-9918.

Major credit cards, debit cards, and e-checks are accepted.

Pay by mail via the United States Post Office

Simply include the return portion of your bill in the return envelope with your check or money order.

Pay In Person

Cash, checks, and money orders are accepted at KPUB's main office:

Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, TX 78028

 

NEW! Bill Payment Kiosks

Self-serve kiosks accept credit card, debit card, check & cash bill payments on-site at KPUB 24/7. 

Please note cash payments will not issue change back. Any payment overages will be credited to the customer's next billing cycle.

Pay Now (No Login Required)

If you prefer quick and easy, no-frills online payment, we have an option for you. Simply enter your account number to view all current balances and simple payment instructions with the Pay Now button below. Payments are applied to your account immediately.

Bank Draft

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Credit Card Auto Pay

With Auto Pay, you no longer have to worry about due dates or late fees since your payment is automatically deducted from your account each month. Click here to set Auto Pay today through your account. Once you’re signed in, click on billing & payments and then select the auto-pay program drop down.

Pay Online

Pay at: kpub.smarthub.coop (via Pay My Bill access) SmartHub is an application that allows customers to access their electric account(s) on mobile devices. Customers can make payments, view usage history, view payment history, contact customer service, and receive alerts and special messages from KPUB—all on the go!
For more information, check out our list of Frequently Asked Questions SmartHub FAQs.

Phone In and Pay Your Bill

Use our Secure Pay toll-free number: 1-855-382-9918. Major credit cards, debit cards, and e-checks are accepted.

Pay by mail via the United States Post Office

Simply include the return portion of your bill in the return envelope with your check or money order.

Payment Centers In and Around Kerrville

Cash, checks, and money orders are accepted at the following locations:

Kerrville Public Utility Board
2250 Memorial Blvd.
Kerrville, Texas

NEW! Bill Payment Kiosks

KPUB offers a fast & convenient 24/7 payment service option with indoor & outdoor self-serve bill payment kiosks that are located at KPUB's Main Office. Kiosks accept credit card, debit card, check & cash bill payments. Cash payments will not be issuing any change back from payments made—any payment overages will be issued to a customer’s account as an account credit for the next billing cycle.

Sign up for paperless billing