Manage your account
View and pay your bill
Monitor usage 24/7
Report service issues
Receive important updates
Log into SmartHub
SmartHub is the easy, convenient control center for all of your account needs. Pay your bill, view your electricity usage and billing history, report power outages and service issues and more, all from your computer, phone or tablet.
Some of the great features in SmartHub include robust energy use analytics tools, which allow you to compare energy use over time and against weather data. Tracking your energy use like this lets you see if you’re using more energy than usual and empowers you to make adjustments if necessary.
Some ways you can use SmartHub for energy use monitoring:
- Analyze and understand usage trends to find ways to cut back.
- Create and track a monthly budget to avoid unexpected high utility bills.
- Set a point or range in time to compare differences in usage.
Below are some key energy monitoring tools within the My Usage area of SmartHub.
Usage explorer gives you a detailed look at your past and current usage, all in one place. View your usage and weather trends by month, day or hour.
Usage comparison lets you compare two bills worth of usage history side by side. View the differences between this month’s last year, or other combinations to see how your bill varies each month.
Average Usage shows you what your typical or average usage is for your selected time period. For example, see your average usage on each day of the week (such as Tuesdays), over the course of a year. Or see your typical usage in each hour of the day over the course of two weeks. Discover when you can save the most on your utility bill.
With the Usage Planning tool, create markers for a point in time to help you keep track of the differences in your usage. For example, set an energy marker to find out the change in your usage after installing a new water heater or upgrading an appliance.
Want a reminder that your bill is due? Interested in knowing that your payment was posted? Stay on top of your account by telling SmartHub when and how to contact you. You can even keep your bill within budget by setting energy-use thresholds that let you know when you’re using more than you’d like.
Sign up for our Outage Communications
All of KPUB’s texts during outages are communicated through SmartHub. You must have a KPUB SmartHub account to use this feature.
Make sure your cell phone number is listed as a Messenger contact in SmartHub. To do so, sign in to your SmartHub account and select Notifications> Manage Contacts> Add Phone Contact and make sure and check the “receive text messages” box). It will take up to 48 hours for a new phone number to be recognized by the outage notiﬁcation system. If you need assistance registering or updating a cell phone number, call us at 830.257.3050.
Then you will want to also sign up to receive text/and email notifications for power outages. To do so, go to your SmartHub account and select Notifications> Manage Notifications> Service. From there, you can customize how you want to receive text and email alerts if an outage occurs at your service location.
Reporting an outage just got easier! SmartHub’s new two-way texting feature provides an easy, convenient way for you to report outages.
How to report an outage through text:
- Registered SmartHub users can text OUT to 1.855.959.2496to report an outage
- Text STATUS to 1.855.959.2496to check the outage status and receive an update
Download our FREE SmartHub app today and enroll in text notifications with SmartHub. Learn more by clicking here.
*Please note that you must have a registered SmartHub account that is text enrolled with up-to-date contact information. Multiple KPUB account holders are not eligible for this service.
Need help using SmartHub?
Please contact our KPUB Customer Service Team for any questions about using SmartHub. We’re happy to help!