November 10, 2025—Kerrville Public Utility Board (KPUB) has once again achieved national recognition from the American Public Power Association (APPA), taking home four prestigious awards at the 2025 National Customer Connections Conference held in Salt Lake City, Utah. KPUB earned more awards than any other utility in attendance, marking another milestone year of excellence for the community-owned utility.
For the third consecutive year, KPUB received the Public Power Customer Satisfaction Award, making it the only Texas utility to have earned this distinction since the award’s establishment three years ago. Only 15 public power utilities nationwide received this recognition in 2025, which honors organizations that provide exceptional service and engagement to their communities.
Award levels are based on customer survey results in key performance areas, including customer service, field personnel, communication, reliability, value, outage response, innovation, and overall satisfaction. KPUB received the Silver Level Customer Satisfaction Award again, reflecting consistently high ratings across these categories.
“This recognition is a testament to the incredible dedication of our entire KPUB team,” said Mike Wittler, General Manager & CEO. “Our employees — from customer service to our linemen in the field — are committed every day to delivering safe, reliable, and responsive service. To be honored again by our customers for that work is both humbling and rewarding.”
In addition to the Customer Satisfaction Award, KPUB received three national communications awards in APPA’s Excellence in Public Power Communications competition, including:
- Award of Excellence in the Video category for the Hill Country Flood feature
- Award of Merit in Web & Social Media communications, and
- The highly coveted Audience Choice Award, voted on by peers across the public power industry.
KPUB was one of only 53 public power utilities and organizations nationwide recognized for communications excellence this year, and the only utility to take home four total awards at the 2025 conference.
The Excellence in Public Power Communications Awards honor exceptional creativity and effectiveness in storytelling across three categories: Print & Digital, Web & Social Media, and Video. Entries were evaluated by a panel of communications experts.
“These awards highlight how our team not only powers Kerrville reliably, but also connects with our community in meaningful ways,” Wittler added. “We’re proud to represent Texas and to continue setting a high standard for customer service and public engagement.”
For more information about APPA’s award programs, visit www.PublicPower.org.
KPUB honored for outstanding customer service: (L–R) Asha Ramirez, KPUB Customer Service Representative Lead Coordinator; Allison Bueche, KPUB Director of Customer & Community Relations; Mike Wittler, KPUB General Manager & CEO; Jo Anderson, KPUB Supervisor of Customer Service; and DJ Owens, KPUB Energy Services Manager. Wittler holds KPUB’s Public Power Customer Satisfaction Award, presented by the American Public Power Association (APPA) at the 2025 Customer Connections Conference in Salt Lake City, Utah.
KPUB recognized for excellence in communications: (L–R) Asha Ramirez, KPUB Customer Service Representative Lead Coordinator; Allison Bueche, KPUB Director of Customer & Community Relations; Mike Wittler, KPUB General Manager & CEO; Jo Anderson, KPUB Supervisor of Customer Service; and DJ Owens, KPUB Energy Services Manager. Bueche and Anderson hold KPUB’s Excellence in Public Power Communications Awards for achievements in social media and video.
KPUB receives national Audience Choice Award: (L–R) Jo Anderson, KPUB Supervisor of Customer Service; Asha Ramirez, KPUB Customer Service Representative Lead Coordinator; Allison Bueche, KPUB Director of Customer & Community Relations; DJ Owens, KPUB Energy Services Manager; and an APPA representative. Bueche, center, holds KPUB’s Audience Choice Award, presented for the utility’s video after the Hill Country Flood, titled, “When the Guadalupe River Rose, We Rose, Too.”
About KPUB
The Kerrville Public Utility Board (KPUB) was acquired by the City of Kerrville in 1987. KPUB serves approximately 24,500 customers throughout its 146-square-mile service area, including Kerrville, Center Point, Ingram, Hunt, and surrounding areas in Kerr County.
KPUB is overseen by a five-member board of trustees who serve without compensation and who are responsible to the City of Kerrville for the management and control of the system. KPUB is a responsive and efficient, locally-owned provider of safe and reliable utility service at the lowest responsible price.