Uncategorized

According to several Kerrville Public Utility Board customer reports, scam calls have increased significantly in the past several weeks. These scam calls are fraudulent and used to scare customers into providing scammers with money or personal information. Scammers...

Kerrville Public Utility Board is responsive to our customers and we are committed to serving you! As part of our mission to be a responsive and efficient utility service provider, we have partnered with GreatBlue Research to work collaboratively in conducting an...

With the Fourth of July just around the corner, friends and family are preparing for food, fun, and, of course, fireworks. Fireworks can be fun for everyone of all ages, but also extremely dangerous when they are not used correctly or with proper measures. In order to...

Kerrville Public Utility Board’s drive-thru and lobby will be closed on July 5th, 2021 in observance of Independence Day. To access your account or pay your bill please visit the KPUB SmartHub App. For outage reports contact 830.257.2883 or report the outage through...

Summertime can make your energy bill pricey, but it doesn’t have to. From June to September, there is almost no doubt that your bill will be at its highest for the year. The cost of air conditioning in the hot Texas summers can account for well over half of your...

KPUB’s short message service (SMS) number has changed to a unique toll-free number to serve our customers more reliably and efficiently. Our new toll-free SMS phone number will be 1-855-959-2596. Customers that have previously enrolled in our texting service through their SmartHub account will receive a text message notifying them of this change on June 10th.
If you have yet to enroll in our texting service, here is how to do it:
1. Create a SmartHub account on the free SmartHub app for App Store and Google Play
2. Input your current mobile phone number in the SmartHub app under notifications and manage my contacts
3. Now you are signed up and are able to report outages, get an outage status, and receive updates
– To be eligible to report text outages, you must be a single active account (multiple account holders are not eligible for the text feature)
Using the texting feature:
1. Text 1-855-959-2596 “OUT” to notify KPUB that your power is out
2. Text 1-855-959-2596 “STATUS” to check the outage status and receive an update
Other features and benefits to the free SmartHub app:
1. Manage your account
2. View & pay your bill
3. Monitor your usage 24/7
4. Report service issues
5. Receive important notices
The text feature on the SmartHub app makes communicating with KPUB easier, faster, and, most importantly, more efficient. Download the free app today through the App Store and Google Play.

June 2, 2021—The Kerrville Public Utility Board (KPUB) is celebrating the “Public Power Month of Giving”—a monthlong event in which not-for-profit, community-owned electric utilities engage in volunteer activities in their communities. The event was established by the...

KPUB's drive-thru & lobby will be closed in observance of Memorial Day on Monday, May 31, 2021. For 24/7 service, visit kpub.com. To report an outage, contact 830.257.2883 or utilize our KPUB SmartHub app. Have a safe & happy Memorial Day with your loved ones!...