Residential Rates & BIlling

Our Rates

KPUB is a not-for-profit, community-owned utility, and our mission is to be a responsive and efficient, locally-owned provider of reliable, high-quality utility service at the lowest responsible price. Our customers help determine our electric rates with local control and local decision-making. For a full list of all fees, please refer to our tariff.

KPUB’s rates are designed to recover the cost to serve each class of customer. We purchase power for our customers from diverse, competitive sources to ensure the best possible rates.

 

We are dedicated to providing fair rates to our customers and ensure that when a customer is billed, the charges reflect the actual cost of serving that customer. To help us do this, we periodically engage a third-party consultant to review the cost of serving each class of customer (residential vs. commercial vs. large commercial) and make recommendations on our rate design.

The consultant’s cost of service reports and recommendations are presented to our board and city council when rates are revised. Our most recent consultant’s cost of service reports are available here:

Electric Residential Bill Comparison

These are the current rate comparisons that KPUB has available based on information from other utility websites. The Public Utility Commission of Texas also provides limited retail rate comparisons between private investor owned, cooperatives and municipal utilities at http://www.puc.texas.gov/industry/electric/rates/RESbill.aspx.

Understanding your KPUB bill

Your monthly billing statement provides you with detailed information about your KPUB account. If you have any questions about the charges on your account, our KPUB customer service team is happy to help! Please contact us at 830.257.3050.

Billing

Bills are due when rendered and become past due if not paid within sixteen (16) days thereafter. Past due bills shall be assessed a one-time penalty charge of 5% of the unpaid amount. Upon proof of age of over 60 years, the penalty for past due bills shall be waived.

Our standard bill cycles are cycle 01, 02, 03 & 04. Your KPUB bill is due on a Friday each month, and the dates will vary depending upon what cycle you fall under. Click the button below to view our 2021 bill cycle calendar for a listing of all your cycle’s due dates for the year.

If you’d like to select a different billing cycle that works better for your pay schedule or monthly budget, we are happy to help! Contact our customer service department at 830.257.3050 or email [email protected].

*please note, you can only change your billing cycle once a year.

Where does your money go

Sign up for paperless billing—Earn up to $10 bill credit on your next KPUB bill!