Kerrville Public Utility Board (KPUB) officials have received reports of its customers receiving fraudulent calls in recent weeks that are designed to trick consumers out of money or personal information. The scammers pose as a KPUB employee and demand payment for past-due bills, threatening to have electric service shut off if payment is not remitted immediately.
What We Never Do
- Call to threaten a service disconnection if payment is not made immediately.
- Ask you to pay with a prepaid card.
- Call from an out-of-state number.
- Instruct you not to call any other KPUB number to make payment.
- Have a technician call you to say they are coming out to disconnect power.
- Request a cash payment at your home or business.
- Threaten a service disconnection on holidays or weekends.
- Try to sell you products or services by phone or door-to-door
What You Can Do
- If you are contacted by someone claiming to be a KPUB employee, verify it by contacting our main office directly with the phone number printed on your bill (830.257.3050)
- As an additional safeguard, customers are encouraged to set up a password for their accounts. This can be done online at kpub.com through your SmartHub account or by calling our office and speaking with a customer service representative.
If you receive a suspicious call, please attempt to take note of as much as you can about the scam attempt, then hang up and report the call to the Kerrville Police Department if you live within the city limits or the Kerr County Sheriff’s Department if you live within the county. You can also contact the Attorney General’s Consumer Protection Division to file a report.