At KPUB, we’re committed to delivering safe and reliable power, but ERCOT-directed load shedding (also known as rotating outages) may be necessary in extreme energy emergencies. Texas Senate Bill 3 (SB3) requires electric utility providers in the ERCOT service area to provide periodic updates regarding procedures for load shedding events and critical load.
These temporary outages are crucial to protecting the Texas power grid from a complete failure that could cause extended, uncontrolled blackouts.
Here’s what you need to know to stay prepared and tips to follow during an energy emergency.
ERCOT & Load Shedding Events
Who is ERCOT?
The Electric Reliability Council of Texas (ERCOT) manages the Texas power grid and ensures there is enough electricity supply to meet demand.
What Happens During an Energy Emergency?
If demand for power exceeds supply, ERCOT may:
• Request voluntary energy conservation to reduce strain on the grid.
• Direct utilities like KPUB to implement controlled outages (load shedding) as a last resort to prevent widespread blackouts.
During an ERCOT-directed load-shedding event:
• Outages may occur without warning, and restoration is dependent on ERCOT’s emergency response.
• KPUB will prioritize power to substations serving critical facilities such as hospitals.
• Customers dependent on medical equipment should have a backup power plan in place.
Visit our ERCOT and Rotating Outages page to learn more and stay prepared.
Critical Load Customers:
Customers designated as critical load, in accordance with KPUB’s policy and guidelines, are not guaranteed an uninterrupted supply of electricity. It is the responsibility of the customer to arrange for alternative sources of electric power in the event of a local outage or ERCOT-directed load shed event.
Procedures to be placed on KPUB’s critical load registry list are on KPUB’s website here.
Medical Necessity Customers:
Customers dependent on electric-powered medical equipment, such as those designated through KPUB’s medical necessity customer list, does not guarantee an uninterrupted, regular or continuous power supply. We encourage all of our customers on the KPUB medical necessity list to develop an emergency plan in the case of a sustained outage. Your plan should include the use of emergency backup power like a generator. Procedures to be considered a medical necessity residential customer, or a critical load customer, are on KPUB’s website here.
If an energy emergency happens, KPUB is dedicated to keeping our customers informed and restoring power as quickly and safely as possible. Stay updated through local media, social media, email notifications, and website communications from KPUB.
Save Energy This Summer Plus Help Beat the Heat During Peak Times by Following These Tips:
- Raise your thermostat a few degrees (78°F or higher is recommended).
- Use ceiling fans to help circulate cool air.
- Close blinds and curtains to block out heat from the sun.
- Seal leaks around windows and doors to keep cool air inside.
- Run large appliances (like ovens and dryers) in the morning or late evening when it’s cooler.
- Set pool pumps to run early morning or overnight; shut off during peak hours.
- Turn off nonessential lights.
Click here to learn more about energy-saving tips and KPUB rebates for energy-efficient home improvements!
What Steps Can I Take to Stay Safe This Summer?
• Sign up for ERCOT alerts to stay informed on grid conditions.
• Keep flashlights, batteries, cell phones charged, and portable chargers handy in case of outages.
• Stay hydrated and avoid outdoor activities during peak heat hours.
Consider a generator for medical needs
While KPUB encourages customers with medical needs to make sure that our utility is aware of their situation, you still need to have a plan in place for an alternate power source in the event of an outage. We cannot guarantee power for any customer—even those with medical needs—and there is no guarantee that customers with medical conditions will have their power restored immediately, especially during emergency outage events.
Those who rely on medical equipment need to be extra prepared. Your emergency preparedness kit should include additional oxygen tanks, equipment batteries or other backup equipment, and if possible, a stand-up generator or a portable generator as an alternate power source. Learn more here.
